The benefits of using 2 way SMS in your salon

25 February 2022

2 way SMS gives you the ability to send SMS to your clients and them be able to reply rather than having to call the salon or email.

Research shows that SMS open rates are as high as 98%, compared to just 20% of all emails. And, on average, it takes 90 seconds for someone to respond to a text and 90 minutes to respond to an email.

With open rates so high and response rates so quick many businesses are opting for SMS to communicate with their clients.

2 way SMS is a great way to utilise your receptionists time more effectively by automating the confirmation of appointments process – saving time and money.

10 Benefits of Using 2 Way SMS

  • Easy communication with your clients
  • All automated saving you time
  • Personalise your messages
  • Improve client experience
  • Have different SMS templates sent to different clients
  • Your clients can reply to the text
  • Provides an extra level of customer support
  • Have your very own SMS number
  • Reduce no shows/cancellations
  • Contact lapsed clients

How Can I Use SMS In My Salon

  • Appointment reminders
  • GAS (Send a friend)
  • Contacting lapsed clients
  • Thank you for visiting
  • Feedback / Survey
  • Promotions / Offers
  • Manual messages

How can I start using 2 way texting with SalonIQ?

Let us know. We can get you your personal number and activate the SMS feature within 24 hours.

How do I know when a client has replied to a message?

Our SMS message centre symbol will turn from grey to red when you receive a message. You can then take a look at the message and reply to it.

What if I don’t see the SMS message centre symbol turn red when a new message comes through?

We have developed a great feature allowing any text that comes through that does not read ‘Yes’ to turn red so you can really see it.

To confirm any appointment that needs you to take action will turn completely red making it clearer and easy for you to see.

Does it cost anything to have 2 way text?

There is a £49 + VAT setup costs. This allows us to set you up with your very own personal number + your standard SMS charge per message you send.

It does NOT cost anything to receive SMS messages from SalonIQ

Can I stop 2 Way text?

You can stop 2 way text at any time by calling our support team or emailing help@saloniq.com

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