10 November 2015
How to choose the right salon manager
Selecting the right person to manage your salon is a big decision. The right person will help insure a successful salon, the wrong wrong one and it can cost you your salon.
The majority of salon owners pick their top stylist or therapist and promote them to Manager. Great idea, after all, you wouldn’t want to risk losing your top income producer.
99% of the time, this will fail. Why? In my experience, the best stylists and therapists don’t necessarily make the best Managers.
The other scenario is a receptionist becomes a Manager. Again, most of these scenario’s fail The receptionist rarely has the technical expertise to earn the respect of the team.
So what are the other options? The salon Manager does not necessarily have to be a top earning team member. You are looking for someone who has good organisational skills and good leadership skills. The reality is, salons cannot afford dedicated Managers, so they will most likely be an income producing team member. With this, you could break up roles with in the salon, for example, stock Manager, salon Manager, training Manager.
Lets look at an example. You have a great stylist, he has all the attributes of a great stylist and is the top income producer, he
You do not want to loose him, so you promote him to Manager. But as a Manager, and as a leader some of these go out the window. He also needs different communication skills, some of which would be useful as a stylist, but some that are essential for a Manager. He needs to
The reality is that few stylists or therapists will have all the skills, so your job as a salon owner is to teach them these skills.
So if you are planning on promoting a team member to manager, here are some golden rules