24 May 2018
SalonIQ work with two of the best salon reviews systems to help with your salon reputation management.
Great online Reviews for your salon can be an incredible way to attract new clients, but bad reviews can also cause untold damage. Salon reputation management is more critical than ever. Good reviews can
SalonIQ are delighted to work with two of the best salon reviews systems in the UK – read on for more information on how they both work and integrate with our system, helping you with your salon reputation management.
1. Social Reviews from Salon Guru…
Social Reviews is the system from Salon Guru, recognised as the experts in Salon Websites and Online Marketing and is used by over 200 of the leading salons in the UK.
How they describe their reviews system…
“ Every Salon Owner knows that a great review can attract new clients – and that a bad one can do untold damage. So we created our Salon Social Reviews system to give you total control of your Salon’s online reviews. Good reviews are posted (after approval) to your Salons social media (facebook and twitter) and will ALSO post as the client to their own newsfeed. Those reviews also appear on your own salon website Reviews page. Bad reviews can be dealt with discretely and will not appear anywhere but in your private admin section.“
How Salon Social Reviews work…
The costs and more info… Salon Social Reviews is free of charge to all Salon IQ users. Read more about Salon Social Reviews
2. Salon Spy…
Salon iQ have recently partnered with Salon Spy – An online review portal enabling Salon Owners to get feedback from their clients all on auto-pilot, helping with their salon reputation management. With recognised brands such as Toni & Guy, Charlie Brown and Saks all on board you could be mixing with some well known hair and beauty salons.The reviews are open to the public and viewable on the first page of Google, along side Google and Facebook reviews. Watch a quick video that shows how Salon Spy works between ‘Salon iQ’ – ‘Salon Spy’ and ‘Your Clients’.
Points To Know About Salon Spy Reviews
Each and every single review submitted by your clients is manually reviewed before it goes live
It’s all done on auto-pilot
You can edit your salon information, change images and alter opening times from your Salon Spy dashboard
Clients leave a star rating – it is only the star rating that is viewed not the comments/reason the the rating
Salon Spy is always kept up to date, your clients receive a message via WhatsApp with a link for them to leave a review
Salon iQ and Salon Spy communicate so you do not have to do a thing if you don’t want to
You as the salon owner have the option to reply to reviews that are left for your salon
You can dispute and remove a review if you feel it is fake – giving you full control
FAQ on Salon Spy
How to Optimise Your Salon Reviews
Whichever system you choose there are ways to optimise your results. With salon Spy you simply set up the custom action in communications. Salon Spy will request a review every other visit the clients make.
For SalonGuru we recommend you set up a text linking to your reviews page. And set it up after their 1st and 4th visit to optimise your results.