Developing a Winning Salon Culture

Salon Culture

I first heard the term Salon Culture about 15 years ago, back then I did not really understand what it meant. Now I understand it is the very essence of any Salon Business, it is the very core of what makes a salon successful or not.

Where does this culture come from? Only one place, YOU, the salon owner. Salon culture flows from you, you create it , you mould it , you make it, so be careful make sure you are creating the right sort of culture to make your salon thrive. It is important to have a clear picture of the type of culture you wish to create, and then you need to be 100% consistent in your behaviour because any cracks in your consistency will be exploited by your team.

So what makes a winning culture

• Shared Vision
• Shared Core Values
• Teamwork
• Inspiration
• Leadership
• Individuality
• Team Building
• Kaizen – An Environment of Constant Learning
• Fairness and Compassion
• Consistency
• Creativity
• Going the Extra Mile
• Having Fun
• Being the Best YOU
• Guidelines to Greatness
• Performance Standards
• Salon Manuals and Systems
• Fun (again)

Each of these elements need to be worked on and ideally documented so that everyone is on the same page.

Signs of a Poor Salon Culture

Be careful to watch out for the tail tail signs of a poor culture within any business, such as:

• A lot of Sickness
• Lack of Teamwork
• Failure to comply with salon standards
• Sitting around in the staff room
• Gossip and hearsay
• Lateness
• Atmosphere
• Customer dissatisfaction and low re bookings

The salon culture is the heart of your business. Take care of it and the salon will take care of itself, you will have a happy, productive , supportive team and happy clients receiving a professional, consistent and enjoyably experience. I am a great believer in visualisation, spending a few moments each day or week visualising how you want your salon will ensure you get the salon you want.

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