Sales – Telesales

Posted on 13 January 2023

Overview & Introduction

Welcome to our team! Salon IQ is a recognised leader in marketing and management software solutions in the UK and as an integral part of our team we know that you will embrace our Vision, living it in business each day.

Our Vision and Mission:

Salon IQ provides the best hair and beauty salon system in the world – The number one choice for salons – revolutionary.

  • Provide smart and simple systems
  • Help salons deliver fabulous customer service
  • Improve salon results
  • Demonstrate leadership through Vision, Creativity, Passion, and innovation
  • Provide a complete end to end solution
  • Listen to, support, and serve salon owners and their teams
  • Have a knowledgeable and friendly helpdesk, with exceptional coaching and training.
  • Deliver a salon friendly, pain free approach to system set up and implementation

In living this vision each day, we are quite sure that the experience and all the rewards that flow from first being someone that gives will come abundantly to you as part of our team. In living this vision, you will make a profound difference and contribute in extraordinary ways. As with most things in life, we reap rewards and a return on our own investment of time and energy directly proportionate to what we give. So, get in there, and be prepared to make a difference as a passionate, positive, proactive business generator in your team from day 1.

Everyone that’s part of our team has been individually and carefully selected based on their fit with our team, our vision, and our values. Your own excellence, your own vision, and values, along with our formidable team ethics and desire to really make a difference will give you much to share with our team and we are looking forward to working together with you over the years to come.

We will expect you are successful and continually reach new levels of success. We are sure you will go through times when things do not feel that great. We trust you will ask for support in the same way you would offer it and always from someone who has the power to make a difference. You are abundant in giving out.  You will believe in the power of systems and follow them until there is a better way. You will have a healthy dose of initiative. You will really believe that if it is to be, it is up to…you.

An overview of your role as Telemarketer with Salon IQ is outlined below for your review and agreement. You will also find our core values, which are vitally important to us in Business and Life.

In the spirit of going the extra mile, you will know that your role is by no means bound to these areas. As with each one of our team, be prepared to help and support all your team. It may be as simple as making the coffee, helping take in a delivery, or taking on a task for someone else that stretches and challenges you. Remember, what you give is what you receive and each of your team also takes on contributing to you in the same way.

Position overview: Telesales Executive
Location: Homebased
Hours of business: The working hours are typically 9.00 am to 5.30 p.m. GMT. Monday to Friday. One hour for Lunch
Salary: £24,000 – £30,000 (dependent on experience) pa reviewed after 3 Months.
Commission: £40-£80 per demo booked that turns to a sale. Monthly OTE £28,800 – £57,600 in addition to basic salary, uncapped
Benefits: 28 Days Holiday.
Reporting to: CEO (Chief Executive Officer)
Company Intelligent Salon Software was created to help salon people achieve what is perceived to be impossible when it comes to building and growing a salon business. While the owner is busy looking after their salon clients, the software gets more of them, spending more, more often.

The only all-in-one sales, marketing and management software built for salons.

The office is based in Tunbridge Wells and currently employs 25+ staff.

Our Purpose “To provide the best salon software in the world to help salons grow, nurture existing clients, attract new clients and make the salon owners life easier.”
Your Purpose You will be responsible for generating a steady stream of potential clients for the sales team.
Your Personal Characteristics You must be self-motivated, reliable, a great communicator & well organised.

You will need to have the ability work effectively under pressure, whilst retaining inter-personal skills and sense of humour. You will need to be a team player.

You will be speaking with potential clients of the company, and therefore need to be confident in representing the company professionally.

You need to have practical ability to get past the gatekeepers and speak to the salon owner; identifying customer problems and painting a picture of what the Salon IQ software can give them; this will require excellent listening and questioning skills.

Our Core Values
  • Integrity
  • Empathy
  • Industry and technical knowledge
  • Thorough – attention to detail
  • Persuasive communication skills
  • Flexible and adaptable
  • Positive attitude

We are looking for people who can work with these values each and every day, who can work efficiently and will look to improve and update our systems and working practises to make them more efficient.

Your Role Building and managing a pipeline of qualified leads: Cold call Leads and Marketing leads, nurturing over days, weeks or months depending on length cycle and converting them into meetings.

Qualifying prospects to ensure that every opportunity we create has true potential to convert into business. Using a combination of solution sales methodology, scripted and unscripted conversations to engage business decision makers in productive, meaningful discussions, asking open questions, uncovering business pain points, and matching benefits.

Managing closed loop feedback to drive continuous improvement in our team’s performance.

A full induction will be given and will include training with the educators, then shadowing the sales team to learn about our clients and the best way to approach them.

Meeting the team, introducing them to the Hair and Beauty industry if they have not come from that background.

Education on the basics how Salon IQ helps salons.

Role playing and sales scripts.

Join in on sales meetings with the sales team.

Details on what information needs to be passed to the Consultant when booking a meeting.

HubSpot training.

Your main Responsibilities Key Performance Indicators
Phone
  • Answer calls within 3 rings according to company guidelines
  • Pass messages on efficiently
  • Running campaigns to existing customers
  • Following up on new leads that come in
Cold Calling
  • Phone the companies provided
  • Follow the scripts
  • Call at a minimum rate of 100 calls/day. Target 140+ calls/day.
  • Have a minimum of 20 meaningful conversations/day
  • Book a minimum of 1 demo/day. Target 3/day for Sales Team
  • Send email confirmations and further information as requested.
  • Add notes to HubSpot for each call
  • Schedule the demo within 7 days of the call
  • Complete the tick sheet at the end of each day
  • Update the Sales Manager each day with demos booked and the days results
HubSpot Complete Tasks and Scheduled Calls on time
Complete Opportunities for each demo done
Chat Provide online chat to Website Visitors

 

 

Closing date: 31/03/2023

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© 2023 Intelligent Salon Software Ltd

Lonsdale Gate, Lonsdale Gardens, Tunbridge Wells, Kent TN1 1NU

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