Care – Customer Service Advisor

Location: Hybrid / Office

Full-Time / Part Time

Summary
Do you have a passion to help people succeed and grow giving them the right tools to level up in their salon business? Perhaps you love helping others by sharing your industry expertise or technical knowledge.

At SalonIQ we pride ourselves in delivering the highest level of Customer Service, ensuring our customers are happy and using all aspects SalonIQ as an all-in-one Salon Management Software System solution.

As a SalonIQ Customer Service Advisor, you dedicate your time to providing support and give guidance to all SalonIQ users using our software via telephone and email. You enjoy problem-solving and working as part of a team to resolve customer queries in an acceptable time.

Key Qualifications

• Strong communication skills
• Ability to multi-task in a fast pace environment
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.

Additional Requirements

• Excellent organisational skills
• Ability to prioritise important tasks over others throughout the day
• Excellent verbal and written communication skills

At SalonIQ we are continuously reviewing and monitoring our performance, we listen to all SalonIQ user’s feedback to ensure we deliver the highest customer service alongside the number 1 leading Salon software management system.