3 May 2016
One of the key factors of a successful salon business is the staff. Choosing skilled professionals with the right attitude who respect you and, in turn, are respected by the clients can be the difference between success and failure of your business.
By treating your staff well, you’ll be rewarded with loyalty and positive customer feedback. It’s your responsibility as the owner to make sure everyone knows what they are doing. Encourage them and keep them interested by organising regular staff meetings and appraisals. Invite their input on ideas to improve the business and offer training courses and incentives to make them feel part of a team, not just an employee.
Here’s a quick rundown of the staff you’ll need for a successful salon business.
Often the salon manager is the owner, manager and top stylist, all rolled into one. They are responsible for the overall, day-to-day running of the business, overseeing employees and ensuring that customers’ needs are met.
However, if you have more than one salon, you’ll need to employ another manager. A software system can be centralised so you can co-ordinate and stay updated with what’s going on in your other business locations.
Depending on their level of skill and experience, a stylist may be senior or junior. You can then charge customers for the level of stylist they require. A senior stylist should also have the ability to oversee juniors and help with on-job training. Most salons have a colour specialist who only concentrates on that, while leaving the cutting and styling to the stylist.
An assistant is essential for a well-run salon. Their duties include shampooing, preparing foils, tidying towels, sweeping, general cleaning and tea and coffee making.
The receptionist is at the front of house. They greet customers, take their coats and accommodate them. They also answer the phone, book appointments and deal with customer payments.
Not only the receptionist, but all members of staff should be presentable, with clean and well cut hair (obviously). Ideally, staff should have a form of uniform; black is a good colour.
Salon Management System
In smaller salons especially, the above roles are often merged. In this case, it’s essential to choose a salon management software system that’s simple for all staff to use. It will make the day-to-day running of your salon far easier and your staff will thank you for it.
For more information on our salon management software, contact SaloniQ today.